Terms & Conditions
TERMS OF SERVICE
Please read the following Terms of Service carefully before you agree to dog waste
removal services from On Time Scoopers.
TERMS & CONDITIONS OF SERVICE (revised 02/22/22)
On Time Scoopers is an independently owned and operated business (“us,” “we”
or “our”) that provides pet-waste removal services to residences, businesses and
commercial properties, you agree to the following terms of service (“Terms”) that govern
the sales and services provided by us (“Services”). By accepting the Services you hire
us for, you are bound to these Terms.
The customer understands our ability to provide the Services can be dependent on
weather, condition of grass height, access to your yard which is your own responsibility,
and other unknown outside influences.
DOG WASTE REMOVAL SERVICE
On Time Scoopers offers residential and commercial pet waste removal services.
These services include One Time Clean, Weekly, Every Other Week, Two Times A Week, Three Times A Week Cleaning. We are contracted to clean GRASS AREAS and it is up to the customer to inform us if there are other non-grass areas the dog goes on, such as patios, decks, and/or dirt areas. We have a minimum service charge of $13.50 for any visit. All pricing is based on an area size of an 1/8th of an acre. Larger areas will have an additional charge. If you would like your front yard cleaned also, this will be an additional charge, based on size. There is a first time clean up fee of $45 plus $25 per additional 5 gallon bucket that we remove.
GRAVEL OR STONES
If the area that we are cleaning has gravel or stones, an additional fee of $2 per visit will apply.
ACCESSING YOUR YARD
The Customer understands that if On Time Scoopers can’t access the area
needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
be skipped and charges will still apply. Please ensure that no aggressive dogs are in the yard on the day/time of scooping. If we come to your house and cannot access your yard due to a locked gate or your dog will not allow us, we will skip your visit for that week and try again on your next scheduled visit. You will still be charged for the visit. On Time Scoopers suggests adding gate combinations or lock keys to your file to avoid locked gates.
On Time Scoopers will work through the rain and cold as long as we can safely
do so. The customer understands we cannot work through severe thunderstorms, high
winds (+25mph), extreme high or low temperatures, flooding or an accumulation of snow.
On Time Scoopers is a MONTHLY subscription service. We do not offer refunds
for missed weeks due to weather. Therefore in these cases, we will skip service for that
week, and see you the following week. A refund will not be issued as we still have to
pick up all of the poop that would have been scooped the prior week. If you need the
area cleaned before your next scheduled service, please call us and we will do our best
to accommodate, but cannot guarantee it. Additionally, we do not want to tear up your
yard in any way. If it is really muddy, we may skip your yard and wait until the next
scheduled visit when things have dried out.
In the event that you want to be put on hold for the winter months, you must call or email the office the minimum 3 days prior to your scoop day to inform us. Please be advised that there will be a Spring Clean-up fee upon your re-start – and most winter accumulations can exceed ten buckets of waste, which gets expensive. And once you go on hold, the customers that stayed with us during the winter months will have priority clean-ups when the snow melts. For that reason, we don’t recommend putting your account on hold. The fact is, our standard winter policy works in your favor.
On Time Scoopers does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior.
We reserve the right to shut down operations fully between Christmas and New Year’s Day. You will be billed at your normal Monthly rate. A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week.
On Time Scoopers pre bills monthly for our service. Your account will be charged
on the 1st of the month for service. If your card is declined, we will discontinue service
immediately until the issue has been resolved. If more than 30 days have passed since
your last clean up, a first time clean up fee will be applied. We will only pause service
for periods of 30 days. If service does not resume after the 30 day period you will be
removed from the schedule. If more than 30 days has passed since your last clean up, a first time clean up fee will apply. If you cancel before the end of the billing period, no refunds will be issued.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog poop in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at
The following are items we charge extra for:
Cleaning dog waste from rocks/gravel ($2/visit)
Yards bigger than 1/8 of an acre (based on size) or addition of front yard for cleaning
Large Dogs ($2/each dog/visit)
Gated Community ($2/visit)
ONE TIME CLEAN-UPS
One Time Clean-ups are $45.00 per 5-gallon scoop bucket. There is a 1 Bucket Non-Refundable Deposit which is due before we come. Additional buckets will be charged after the service is completed.
You can cancel at any time giving On Time Scoopers 5 business days written notice. If you cancel before the end of the billing period, no refunds will be given.
You may put your service on hold provided you give On Time Scoopers 5 business days written notice.
We may collect personal information from you on our Sites or through any other digital
or personal communication with you. Information collected by us is voluntarily provided
by you and may include information such as your name, email address, phone number,
and physical address. Our Sites may collect general information about the service you
are requesting such as the type of property and area needing service, the type and
number of pets you have, and general information about your pet’s behavior.
We collect information about you in order to provide you with our services. We use
personal information about our users for a variety of purposes related to our business,
your information is for On Time Scoopers use only. We will never sell your
information or send it to third parties.
We may provide user information to third-party service providers or vendors for
purposes of, including without limitation, processing your payments or sending
information to you, data tracking, maintenance or development of our System. We may
also share your personal information in connection with law enforcement requests or in
response to investigations, subpoenas, court orders, or other legal processes to
establish or exercise our legal rights or defend against legal claims or as otherwise
required by law.
On Time Scoopers provides the above Services to you subject to the Terms,
which may be amended from time to time without notice to you. Amendments will be
effective upon our posting of such updated Terms to our website. We recommend you
visit the Sites to review any changes in our practices. Your continued use of our
Services shall constitute acceptance to any changes to the Terms. Some of the
notices published elsewhere on our site.
If you have any concerns about any material on our site, please contact us by email at
OnTimeScoopers@gmail.com or call us 877-753-3123
BY CLICKING THAT YOU AGREE TO OUR TERMS OF SERVICE YOU ARE AUTHORIZING ON TIME SCOOPERS TO BEGIN SERVICES AND CHARGE YOUR ACCOUNT ACCORDINGLY.